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Home » Business » Telecommunications

Call Centers


Call centers are service operations that handle routine communications by telephone, email, fax, or other electronic means, between an organization and outside parties. The communications typically involve such things as product information, technical support, live messaging, ordering, and telemarketing.




Sub-Categories:


Datapoint - Provides call center management services.
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Ulysses Learning - Contact center simulation-based training program for customer service, sales and coaching.
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ISI eLearning Solutions, LLC - Agent and supervisor call center training on the web or CD-ROM.
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Call Centre Association - UK trade association representing the call and contact centres.
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800 Adept - Offers call routing technology for dealer locator Allows customer calls made to centralized toll free number to be automatically and accurately distributed to a geographically appropriate dealer or call center.
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Comsys Multi Media Services - Automated and multi media telecommunication service platform for self-help and high response inbound or outbound campaigns. Utilization of IVR, call and contact centre technology, text-to-speech, speech recognition, SMS, fax, email and access numbers.
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Frank Solutions - Provider of interactive voice response (IVR), voice recognition, computer telephony, interactive web response and e-commerce software solutions to government, utility, insurance and higher education marketplaces.
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Stonehouse Communications - Timeshared network based telesales dialing system.
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White Pajama - Web-hosted applications service provider of customer contact center solutions with integrated interface for all channels of customer contact such as phone, email and web chat.
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Call Centre Managers Forum - Business Information and Resources for Call Center Managers.
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Asian Call Centers - Offshore call centre providing outsourced Call Center services based out of the Philippines.
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Taw Valley Telecoms - UK based outsourced call centre services provider offering inbound and outbound solutions.
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