| How To Improve Customer Service - An informative article on how companies can immediately begin to improve customer service.
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| Service Quality Institute - Description of services and seminars offered, online store, discussion forums, articles and tips, news and press releases, and free newsletter.
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| Tooty Inc. - Customer service and sales strategy evaluating, developing, training and monitoring.
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| Beacon Technologies, Ltd. - Permission-based IVR-interactive customer survey for customer satisfaction research.
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| The Customer Champion Institute - Provides consulting, training, and publication services to improve customer relationships and loyalty.
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| Customer Service Training-Guaranteed - Measure-X training will shows how to measure satisfaction and retain customers longer.
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| Phone Pro - Telephone skills training. Testimonials, course descriptions, client list, staff biographies, and contact information.
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| Customer Service Week - Information, planning assistance, and celebration support materials and products for customer service week, the first week of October each year.
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| CustomInsight Internet Surveys - Create and administer internet-based surveys for any purpose. Ideal for customer satisfaction surveys, employee satisfaction surveys, 360 feedback, market research.
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| Ineto Integrated Customer Communications - Offers fully-integrated phone, e-mail and internet communication management solution to e-businesses for better customer service.
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| Customer Service University - Provides keynote speaking, training and facilitation of customer service programs focusing on the theme, "Taking Service Outside the Boundaries." Training tools and facilitators' guides available.
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| eCRMGuide - Customer Relationship Management in the E-Business World
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| Customer Service Training and Articles - Customer service training and free articles.
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| destinationCRM.com - Assisting in the development of customer-centric e-business initiatives and ventures in technology, communications, finance, retail, advertising, and healthcare industries.
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| eLoyalty - Focuses on building customer loyalty for internet, call centers, marketing channels, sales force optimization, customer service, and field service and logistics.
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| e-Satisfy, Inc. - Provides an integrated approach to measuring customer satisfaction across every sales and support channel.
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| ExecTrainer.com - Progressive Image assists businesses and individuals in enhancing their image through improved customer service skills and executive training.
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| Hipbone, Inc. - Solutions for live online collaboration between customers and sales and customer service agents.
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| Impact Learning Systems - Skill-based training programs designed to change behavior and improve customer contact skills and related performance.
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| Parago, Inc. - An eCRM-based promotional management company. Enable companies to establish relationships with customers before, during and after the sale.
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| Pyramid - Provides customer research (consumer research and business-to-business research), industry benchmarking and customer relationship management strategies and process development.
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| Motivational Training Center - Provides customer service training and motivational seminars.
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| National Customer Service Week - Provides companies with rewards, incentives and guidance to recognize service reps for National Customer Service Week (Oct. 2-6).
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| Online Customer Service - Provides 24 hour online customer service for online businesses who lack in house resources. Test web sites and offer multilingual live support.
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| Precision Response Corporation - A provider of technologies and programs that emphasize the preservation and enhancement of customer relationships.
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| Stream International, Inc. - Provides outsourced customer support services including online technical support, help desk support, and customer relationship management solutions.
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| Stan Adams and Associates, Inc. - Consulting and training services focused on prevention and measurement of customer service problems. Based in Mississauga, Ontario, Canada.
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| Sterling Consulting Group, Inc. - Provides customer service training that focuses on quality service and customer service, helping organizations become more customer-focused.
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| Golden Resources Marketing Group - Provides mystery shopping services, merchandising, and point of sale marketing audits.
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| Tern Consultancy - Works with retailers to improve and track customer service primarily by developing corporate standards and providing mystery shopping.
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| Trendsource, Inc. - Offers customer service evaluations, compliance audits, awards programs, competition shops, and other key market intelligence reports.
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| WebSiteHelp.com - Provides web-based customer service solutions to eCommerce, eBusiness and corporate web sites using real-time customer service solutions.
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| Workplace Conflict Resources - Focus on conflict at work, particularly with customers. Free articles and help on all aspects of conflict with customers and how to avoid.
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| San Jose Focus - Facilitates focus groups for market research purposes only.
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| The Service Quality Department - Customer service consulting and training organization.
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| Mercantile Systems & Surveys - Specializes in hospitality industry employee evaluation, training and monitoring.
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| Customer Service Benchmarking Association - Association of companies that conducts benchmarking studies to identify the best practices surrounding customer service issues that improve the overall operations of the members.
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| Aegis Communications Group, Inc. - Offers assistance with customer service, acquisition and retention programs, as well as customized marketing research targeted by customer base.
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| Interact Management Consultants Pty Ltd - Provider of consulting services and products that grow and protect large-scale, retail clients' customer relationships.
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| Telephone Doctor - Products and services designed to improve the way organizations communicate with customers. Offerings include videos, workshops and web-based training.
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| Princeton Consulting - European consulting company focusing on customer relationship management and customer-focused eBusiness. Includes management, company background, values, partners, news and client list.
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